Notice of Data Security Incident

Tukwila, Washington – December 28, 2022 – CellNetix Pathology & Laboratories (“CellNetix”) announced today that it will be notifying certain current and former patients that their personal information may have been accessed as part of a business email compromise. CellNetix takes the privacy and security of information in its possession very seriously and sincerely apologizes for any inconvenience this incident may cause. This notice is intended to alert potentially impacted individuals of the incident, steps we are taking in response, and resources available to assist and protect individuals.

What Happened

On November 15, 2022, CellNetix was alerted to suspicious activity by a third party suggesting a potential business email compromise. Immediately, CellNetix launched an investigation to determine the nature and scope of the incident, including engaging third-party cybersecurity experts to assist in investigation and remediation. The investigation revealed that an unauthorized party gained access to some of your personal health information.  CellNetix is providing written notice to all impacted individuals. CellNetix has no reason to believe that any individual’s information has been misused as a result of this event.

What Information Was Involved

The information stored on the impacted account included the following:  first and last name, date of birth, date of service, referring physician, and health services provided. However, please note that the information did not include any individual’s Social Security number, financial account information, and debit or credit card numbers.

What We Are Doing

Data security is one of our highest priorities. Upon detecting this incident we moved quickly to initiate a response, which included conducting an investigation and engaging appropriate experts to assist us in conducting a full review of our security practices and systems to ensure that enhanced security protocols are in place going forward. Since the incident, CellNetix has continued to strengthen its security posture by enhancing controls such as resetting complex passwords, tightening mail protocols, and adding additional security awareness training for employees.

The notification letter to the potentially impacted individuals includes steps that they can take to protect their information. In order to address any concerns and mitigate any exposure or risk of harm following this incident, CellNetix has arranged for complimentary credit monitoring services and identity theft protection services to all potentially impacted individuals at no cost to them for a period of twelve months. CellNetix recommends that individuals enroll in the services provided and follow the recommendations contained within the notification letter to ensure their information is protected.

For More Information

For individuals seeking more information or questions about this incident, please call CellNetix’s dedicated toll-free helpline at 1-833-570-2581 on Monday through Friday between 8:00 a.m. to 8:00 p.m. Eastern Time, excluding holidays. In addition, individuals may visit CellNetix’s website for more information.

CellNetix sincerely apologizes for any inconvenience this incident may cause to members of its community and remains dedicated to maintaining the security and protection of all patient information in its control.